You need to use a dedicated JIRA Cloud Administrator account to connect BasicOps. You can name the Administrator account BasicOps, so that it is clear to other users that a message in Jira originates from a BasicOps user.
The following example shows how a comment is presented in Jira after being posted via BasicOps. In this example we have named the administrator account BasicOps, and we have used the BasicOps icon as the user avatar.
You can use the BasicOps icon, you can get it here. Right-click on the icon and select ‘Save Image As...’ to copy it to your computer.
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